Timeless

Welcome to your Wiltshire kitchen glow-up!

With the right care, your Timeless Stainless Steel cookware will deliver great results for years to come.

Quick Care Summary

For best performance and long-lasting results:
•    Cook on low to medium heat only
•    Allow cookware to cool before washing
•    Hand washing is recommended to maintain the finish

Before First Use

•    Remove all packaging
•    Wash in warm, soapy water
•    Rinse and dry thoroughly

Everyday Cooking Tips

Usage
•    Cook on low to medium heat for best results and energy efficiency
•    Avoid overheating or allowing cookware to boil dry, as this may cause discolouration or warping
•    Always use a cooktop element the same size or smaller than the base of the pan
•    Ensure good ventilation while cooking
•    To prevent sticking, make sure the pan is sufficiently heated and add oil or butter for cooking

Handling & Safety
•    Turn handles inward and away from burners
•    Handles may become hot during use. Use an oven mitt or dry tea towel
•    Never leave cookware unattended on the cooktop
•    Keep cookware out of reach of children while in use and until completely cooled
•    Lift cookware to move it. Do not slide, especially on glass cooktops
•    Do not pour cold water into hot cookware, as this may cause warping or grease splatter
•    Allow glass lids to cool naturally on a heat-resistant surface. Never place hot lids into cold water, the fridge or freezer to avoid thermal shock

Where Not to Use
Wiltshire Timeless cookware is not suitable for use in ovens, microwaves, BBQs or open fires.

Regular Cleaning

•    Remove cookware from heat after cooking and allow it to cool fully before washing
•    For best results, hand wash using warm water, mild detergent and a non-scratch sponge. Do not use steel wool, harsh scouring pads or abrasive cleaners
•    Dishwasher safe - to minimise water spots, remove cookware before the drying cycle and dry with a soft towel. 
•    Ensure cookware is completely dry before storing

Deep Cleaning

•    To clean stains, make a thick paste by mixing equal parts bicarbonate soda and water. Use the paste to scrub the stains off. 
•    To remove burnt on food, add a few tablespoons of bicarbonate soda to the cookware and top with water. Bring to a slow boil and use a wooden spoon to scrape the burnt food off. Wash the cookware thoroughly before drying and storing. 

Cooktop Compatibility

Wiltshire Timeless cookware is suitable for all cooktops, including induction. Always refer to your appliance manufacturer’s instructions before use.

Glass, Ceramic, Halogen & Induction Cooktops
•    Ensure both the cooktop and pan base are clean and free from debris
•    Residue can cause permanent marks if not removed

Gas Cooktops
•    Never allow flames to extend beyond the base of the pan. Excess flame may overheat handles, even those marked “Cool Touch”, “Stay Cool” or similar, or cause discolouration
•    Gas cooktops may be uneven. Always ensure cookware is stable to prevent spills

5 Year Guarantee

Australia & New Zealand
Wiltshire provides a 5-year guarantee against manufacturing defects from the date of purchase. 

If your product is found to be defective, we will repair, replace or refund it at our discretion. To make a claim, return the product with proof of purchase at your expense.

Consumer rights
For AUS: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For NZ: The Consumer Guarantees Act 1993 applies.

Contact Us
Email: support@fackelmann.com.au
Phone: 1800 709 714

What the Guarantee Does Not Cover

•    Damage or defects to the product caused by normal wear and tear. 
•    The product has been on-sold or assigned by the original purchaser. 
•    The product has been used for non-domestic purposes. 
•    The product has been used for purposes other than the purpose for which it was intended. 
•    The product has been modified in any way. 
•    The product has been subject to abnormal conditions, whether of temperature, water, humidity, pressure, stress or similar. 
•    Corrosive or abrasive matter has been applied to the product. 
•    Damage or defects resulting from a lack of proper maintenance or regular care in accordance with the instructions above. 
•    Damage or defects resulting from misuse, abuse, neglect or involved in an accident. 
•    Scratches, stains, discoloration or damage caused by overheating, including cumulative damage. 

Consumer Services

Australia: Level 1, 90 Euston Road, Alexandria NSW 2015
New Zealand: 70 Waiouru Road, East Tamaki, Auckland 2013
Singapore: 20 Toh Guan Road, #03-00, Singapore 608839
South Africa: 1 Dwerg Street, Denver, Johannesburg 2094
United Kingdom: Suite 1, Pendragon House, Cannock WS11 7FD
Germany & Austria: Sebastian-Fackelmann-Str. 6, 91217 Hersbruck, Germany

Wiltshire® is a registered trademark.