Question & Answer - Cutlery

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Tools & Gagets

Is Wiltshire cutlery suitable for the dishwasher?
Yes, all Wiltshire cutlery is suitable for the dishwasher. Follow the dishwasher manufacturer's instructions, particularly in relation to adding dishwasher powder. Rinse your cutlery as soon as possible after use as salts and food acids start to degrade and/or mark the surface if left in contact for prolonged periods. Remove and towel dry immediately after the wash/dry cycle is finished. If cutlery is left to cool and dry in the dishwasher, trace mineral salts and dishwasher salt residue will start the pitting and staining process. Do not use the rinse and hold cycles in the dishwasher as they are as damaging as soaking. Do not over-fill the cutlery basket in the dishwasher as this may cause marks. Do not mix stainless steel and silver plated cutlery in the dishwasher baskets as a chemical reaction between detergents and steel can leave marks on silver plate.
What is the best way to wash my cutlery?
The best way to wash your cutlery is by hand washing. Rinse your cutlery as soon as possible after use. Salts and food acids start to degrade and/or mark the surface is left in contact for prolonged periods. Dry immediately after the washing to remove any detergent and avoid water marks. Do not leave your cutlery to soak as a means of removing food residue as there are trace mineral salts in tap water that are corrosive to metal and can cause considerable damage. Do not use abrasive scourers or detergents on your cutlery. This will cause very fine scratches that will dull the shine over time.
What type of metal is Wiltshire cutlery?
All Wiltshire is made of Quality Stainless Steel with 18% chromium.
What should I do if my cutlery has marks on it?
We recommend a cleaner or polish for stainless steel. These can easily be found at your local hardware or grocery store. Follow the manufacturer's instruction. Do not use silver polish on stainless steel as it will damage the surface.
What is the difference between a "formal place setting" and a "casual place setting"?
Traditionally, a formal place setting includes 6-7 pieces: table knife, table fork, entrée knife, entrée fork, dessert spoon, teaspoon and optional soup spoon. This is typically used for entertaining. A casual place setting depends on the menu and what is being served. It usually does not include an entrée knife, entrée fork or soup spoon. As our eating and dining habits are changing we are more accepting of variations of these.
Does Wiltshire cutlery have a warranty or guarantee?
Yes, all Wiltshire cutlery comes with a minimum of 5 years guarantee against manufacturing faults. For full details see our warranty statement on our packaging or our website.

Question & Answer